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FAQ AND POLICIES

Q. How do I order from Magickalystics online?
Q. What are my other options for ordering from Magickalystics?
Q. Can I charge my mail order using a credit card?
Q. Can I charge my order COD?
Q. Why am I being charged sales tax?
Q. I'm still kinda in the "broom closet." How will my order be packaged?
Q. Who do you use to ship orders?
Q. Can I have my order shipped to a Post Office Box?
Q. What are your shipping and handling rates?
Q. When can I expect to receive my order?
Q. What is your refund policy?
Q. Do you guarantee safe shipment on all orders?
Q. How do I contact Magickalystics if I have questions?
Q. Do you have a physical store I can visit? Where is it and when are you open?

 

Q. How do I order from Magickalystics online?

A. You can charge your order by eCheck or credit card online using PayPal. We use Mals-eCommerce and  PayPal to accept all major credit cards and your transaction is secure!  You do not need to open a PayPal account to use this service.  Customer privacy and satisfaction is our number one concern and all information given at our site is solely for purposes stated.  We will not sell or use your name in any other manner.

The online shopping cart is pretty straightforward. When you find a product that you would like to purchase, simply click the button that reads 'Add to Cart'. You will then be presented with a page that lists the contents of your shopping cart, including the item you just added. While on this page, you can increase or decrease the quantity of any item in your cart, or remove it all together.  The cart also keeps a running total of your shipping charges.  The default calculation is for US customers.  Canadian and other international customers can recalculate their shipping charges be selecting the appropriate Shipping Location and clicking the 'Recalculate Shipping' button.

When you are finished reviewing your shopping cart, simply click either of the two images at the bottom of that page 'Continue Shopping' or Go To Payments.' If you choose to continue shopping, you will be returned to the page of the item you just added to your cart. If you choose to check out, you will be prompted for all of the information needed to complete your order. If at any time while browsing you would like to view your shopping cart or check out, just click on the 'Review Cart' link below any 'Add to Cart' button.

Please note:  The shopping cart may open in a new window.  If you have some form of ad or pop-up blocking software running, it may prevent the cart from appearing.  Either turn off your blocking program or else set it to accept pop-ups from our site (this is typically done by clicking on the software's icon on your browser toolbar).  Magickalystics does *not* have pop-up ads running on our site, though we cannot speak for outside websites to which we have links.

Q. What are my other options for ordering from Magickalystics?

A.  When completing your checkout using the online shopping cart, select check or money order as your form of payment.  Print out either your checkout summary page or the order confirmation e-mail you receive once you've placed your order.  If you're totally uncomfortable with making purchases online, You can also order from us by phone or through the mail, using our printable order form.  Customers can send a check or USPS money order (US customers only).  We cannot accept checks drawn on bank accounts outside of the US; international customers, please send payment in US Dollars using an international postal money order, available through your local postal service.  Please order products by name and item Number, and be sure to include any choice selections. Send mail orders and payments to:

Magickalystics
PO Box 4934 
Clearwater, FL 33758-4934
727-543-3498

Q. Can I charge my mail or phone order using a credit card?

A.   Unfortunately, we cannot process credit cards for mail or phone orders.  This option may be available to our customers again in the near future.

Q. Can I charge my order COD?

A. Sorry, no COD orders.

Q. Why am I being charged sales tax?

A. If your order is being shipped to an address in the State of Florida, we are required to collect sales tax.  Although the State sales tax is 6%, most counties add on a "Discretionary Surcharge" of between 0.5% and 1.5%.  Since Pinellas County, where Magickalystics is now based, has a surcharge of 1%, this makes the total tax 7%.  Unfortunately, neither our shopping cart nor PayPal provides a method of distinguishing between counties where there is no discretionary surcharge, so we have determined that this is the best compromise.

Q. I'm still kinda in the "broom closet." How will my order be packaged?

A.  All orders are shipped discreetly, usually with only "Magickalystics", our return address, and your "mail to" address printed on the packaging.  No pentagrams; just our friendly luna moth.

Q. Who do you use to ship orders?

A. We ship domestic orders (within the United States) via the USPS and UPS.  International orders are shipped using the least expensive reliable shipping option available.

Q. Can I have my order shipped to a Post Office Box?

A. Since not all carriers deliver to PO Boxes you must use your street address. Please be sure to include a phone number or e-mail address where you may be reached in case we have a question about your order.

Q. What are your shipping and handling rates?

A. In order to take full advantage of the features of our new shopping cart, which allows our Canadian and other international customers to order online as easily as our US customers, we have changed our shipping rate structure. Instead of a flat fee based on the order total, we now charge a base shipping fee plus an additional charge for each item ordered.

Destination

Base S/H Charge

Per Item

Domestic - United States

$9.45

+ $0.25

International - Canada/Mexico

$16.45

+ $1.00

International - UK/Europe

$26.45

+ $2.00

International - Asia

$38.45

+ $3.00

International - Australia

$40.45

+ $4.00

Per Item charges are based upon average current shipping rates via USPS and UPS to each of the above regions.  Changes in our shipping rates are determined by increases in the rate schedules of these carriers, as well as flucuations in our own costs (transportation, packaging, etc.).

Remember, your running shipping total for all items (and quantities) added automatically shows up in your shopping cart once you select your shipping region (see above for more details on our shopping cart).

Q. When can I expect to receive my order?

A. Though most orders are delivered within 7 days, please allow 2-4 weeks delivery, especially during the busy holiday season. 

Q. What is your refund policy?

A. We have a 100% purchase price refund policy on all orders. However, please note that unless the return is due to a defect or the wrong item being sent (from the one that was ordered), the refund does NOT including shipping fees; you must pay to ship back any items being returned.

Q. Do you guarantee safe shipment on all orders?

A.  Magickalystics assumes no blanket responsibility for orders damaged in transit, but we will work with you to resolve any problems with your order; any refunds on damaged items are determined on a case-by-case basis.  Please contact us before returning any items. 

Q. How do I contact Magickalystics if I have questions?

A. You can call our customer service line at (727) 543-3498 or use any of our other forms of contact.

Q. Do you have a physical store I can visit? Where is it and when are you open?

A. Unfortunately, the current recession has forced us to close our physical storefront.  However, we will continue to look for opportunities to reopen in the Tampa Bay area as the economy improves. 

 

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